FAQ

Your comfort is our priority. We have compiled answers to the most common questions to make your interaction with the brand as easy and pleasant as possible.

Order

What size should I choose?

Please use our size chart — it's available on each product page, next to the size selection.

For one-piece swimsuits, pay attention not only to the size but also to the height: we have a separate size range to ensure the swimsuit fits perfectly.

If you have any questions, feel free to write to us on WhatsApp or Instagram; we'll be happy to help you find the perfect option.

What is the delivery time for a pre-order?

Pre-order items are manufactured by the Pitaya brand and delivered to Kazakhstan from the nearest shipment.

The estimated delivery time for an order is 30 business days from the date of placement: this includes swimsuit production, delivery to Kazakhstan, and shipment to your address. We will confirm the exact timeframe for your specific model when you place your order.

Please note: delivery times may be adjusted depending on the brand's production workload.
In-stock items are shipped:

Almaty - 1 business day

Kazakhstan - 2-4 business days

If you need a swimsuit by a specific date – for example, for a vacation – please write to us on WhatsApp before placing your order: we will advise which models will arrive on time and help you choose from available stock.

Can I cancel my order?

Yes, you can cancel an order within 24 hours of placing it. We process orders quickly—we understand how important it is to receive your swimwear on time—so soon after placing your order, your set moves to the "Preparation for Shipment" stage, and it will no longer be possible to cancel it.

Please note: by placing a pre-order, you reserve a model from a future delivery, so separate cancellation terms apply to such orders—these are described in the public offer agreement.

If your plans have changed, please contact us as soon as possible, and we will try to find a solution.

Delivery

What is your shipping policy?

After placing an order, you will receive a confirmation email: our team has already accepted the order and is preparing it for shipment. The manager will contact you to confirm the size and color of the swimsuit, as well as the address and payment method.

Once the order is dispatched for delivery, you will receive an email or messenger notification with a tracking number.

More details on terms and conditions can be found on the "Payment and Delivery" page.

What delivery services do you use?

All orders throughout Kazakhstan are delivered by Rika service.

Do you ship internationally?

Yes, we ship worldwide (except Russia and Belarus). Shipping costs will be applied and added at checkout.

Exchange and Delivery

What is the exchange and delivery policy?

In accordance with the Law of the Republic of Kazakhstan "On Protection of Consumer Rights", swimwear and underwear of proper quality are included in the list of goods that are not subject to exchange or return. The only exception is a manufacturing defect.

Read more here

About the product

What is a UPF swimsuit?

SPF swimsuit is a common term for swimwear made from UV-protective fabric. The correct term for the fabric is UPF (Ultraviolet Protection Factor): while SPF indicates the level of cream protection, UPF indicates how much ultraviolet radiation the fabric blocks from reaching the skin.

Pitaya swimsuits are made from Swiss UV-protective fabric: it reliably shields the skin from harmful rays while remaining lightweight and breathable. This is especially important for children, for vacations in hot countries, and for anyone who spends all day at the beach – the areas of the body under the swimsuit won't get sunburned and won't require constant reapplication of cream. The fabric also dries quickly and retains its properties after many seasons with proper care.

We've explained how to care for this type of fabric in our care instructions

Can I sunbathe in a swimsuit?

Yes, it's true!

The fabric of our swimsuits consists of thousands of microscopic holes through which a certain level of UV radiation passes.

PITAYA swimsuits protect from the sun like SPF 35 cream. So, apply SPF cream to unprotected skin and you will get a healthy, even tan all over your body.

Are the swimsuits see-through?

If SPF swimwear made of mesh is not see-through, this can be attributed to several
features of its design and material.

Some swimwear made of mesh materials may have an inner lining, which prevents them from being transparent even when wet.

Modern fabric manufacturing technologies allow for the creation of materials that possess high protective properties and are not see-through, while remaining flexible and comfortable.

Should you wear sunscreen under your swimsuit?

It is recommended to use sunscreen to protect only exposed areas of skin not covered by a swimsuit.

Can SPF swimwear be used for sports?

Yes, SPF swimwear is suitable for outdoor activities such as surfing, beach volleyball, etc.

How to care for your swimsuit?

- Hand wash or machine wash;
- maximum spin speed 800 rpm;
- wash at temperatures up to 40°C, always in a special laundry bag;
- do not bleach;
- do not iron;
- dry cleaning forbidden. Only special treatment modes that consider the individual characteristics of the materials are allowed;
- do not use a tumble dryer;
- air dry in the shade.
For detailed care instructions, please follow this link

Do you have full-coverage swimsuits (burkinis)?

Yes! We have a separate Modest collection—closed swimsuits and burkinis that combine maximum body coverage with Pitaya's signature prints.

The models are made from the same Swiss fabric with UV protection: it dries quickly, does not restrict movement, and protects the skin from the sun. In the collection, you will find options with long sleeves, leggings, and a hijab. You can view all models in the Modest Collection.

Stay connected

Do you have any additional questions about your order? Then contact us!